We understand that there may be occasions when the items you have ordered may no longer be suitable or they may not have been received as expected.
If this is the case then you can return any unwanted items within 28 days of receipt for a refund or replacement. This applies as long as items are unused and are returned with the original, undamaged packaging.
* Please note, once items are opened and or used, products cannot be returned. Items received broken or damaged need to be notified to us within 24 hours of receipt to the email address below. We will then correspond with you directly to resolve the issue. Products of a medicinal, cosmetic or personal nature cannot be returned for hygiene and safety reasons.
In the event of a refund, these will be made by the same method used to pay for the order. Card issuers will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as 7 days for a refund to be acknowledged by your bank or card issuer.
Your statutory rights are not affected.
How to return an item or report an issue:
If upon receiving your delivery you find any order unsuitable, missing items or faulty, please contact the customer service team via email at hello@chemistconnect.com
