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Returns

   

We understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product.

If this is the case then you can return any unwanted items free of charge within 28 days for a refund or replacement. This applies as long as items are unused and are returned with the original undamaged packaging. 

* Please note that, once opened and or used, products cannot be returned to us unless the product is received faulty or broken. In addition, products of a medicinal, cosmetic or personal nature cannot be returned due to obvious reasons in the interest of hygiene and safety.

In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected



How to return an Item

If upon receiving your delivery you find any item unsuitable, missing or faulty, please log onto your account on the website and in order history request a return for the item. You will receive a returns confirmation with a returns code, enter the returns code onto the freepost label and attach to the outer packaging.
Alternatively you can contact the customer service team by email on hello@chemistconnect.com

 

 


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